Hygiene & Bathing Regulations

Under the Bathing Hygiene Act, the water quality of all pools at the AVITA Therme is tested once a year by an independent testing body, the Neusiedlersee Biological Station, Water Analysis Department.

In addition, we undergo a voluntary inspection on a quarterly basis. Twice a day, trained pool attendants check the water parameters and record the readings in an operations log. Furthermore, an automatic monitoring and control system checks the chlorine levels (free and combined chlorine) and the pH of the water 24 hours a day.

Every lifeguard at the AVITA Therme has been made aware of the Bathing Hygiene Act. Compliance with this regulation is strictly monitored by our technical services department. Our water treatment plant is state-of-the-art and meets the requirements of the Bathing Hygiene Act.

All pools are cleaned daily using a multi-layer filter (gravel of various sizes and activated carbon). The filters for pools with temperatures above 34 °C are flushed daily, whilst those for pools with temperatures below 34 °C are flushed every other day.

As stated on the notice displayed outside each cabin, our saunas are regularly disinfected and cleaned for the sake of your health.

The shower cubicles are cleaned daily with Calexan forte and vinegar-based cleaner (Hagleitner); the toilet facilities with Urophen and Perlglanz (Hagleitner); and the floors with Wetrok floor and Calexan forte. Once a week, the premises are spray-disinfected with Hygiene 3000 (Hagleitner). The shower and toilet facilities and saunas are checked and cleaned every hour.

Once a year, all pools are completely drained and thoroughly cleaned in accordance with the Swimming Pool Hygiene Act. A thorough clean is also carried out in all areas.

Our staff undergo regular hygiene training.

Staff ensure the highest standards of cleanliness throughout the entire swimming and sauna area. Our guests are also asked to adhere to the swimming and sauna rules.

By entering the swimming facilities, visitors automatically agree to abide by the swimming regulations! The hygiene regulations, which are displayed separately, form an integral part of the swimming regulations.

In the event of an accident, the lifeguard must be notified.

By law, bathers are also obliged to provide first aid to one another.

You must follow the staff’s instructions.

1. These bathing regulations apply to all swimming and sauna areas, as well as the sauna garden and relaxation rooms, and also to the entire area comprising the changing rooms, sanitary facilities and buffet areas, as well as the outdoor facilities.

2. Neither the bathing establishment nor its staff can generally prevent accidents whilst bathing. In particular, guests themselves bear the risks associated with the sports practised on the bathing premises.

3. Wearing suitable bathing sandals is recommended. The bathing establishment accepts no liability in the event of a fall.

4. The operator accepts no liability for personal injury or damage to property in the car park or on the access routes to the swimming pool. Use of the car park is at your own risk. The operator is under no obligation to monitor the car parks or to maintain their surfaces and other facilities in order to protect vehicles from damage (e.g. broken glass). No liability is accepted whatsoever for vehicles parked on public land.

5. Each guest is responsible for their access card.

6. The operator of the swimming pool accepts no liability for valuables left in the pool area, nor for injuries, accidents, damage and consequential damage caused by failure to comply with the swimming pool rules or other published regulations, or by failure to heed instructions from the supervisory staff, through the fault of the injured party, or due to force majeure or the actions of third parties.

7. The swimming pool is neither obliged nor able to supervise minors or persons with physical and/or mental disabilities and/or non-swimmers. Furthermore, non-swimmers are only permitted to use the pool or parts of the pool clearly designated for them.

8. Children under the age of 12 are only permitted entry if accompanied by a parent or guardian. Parents or guardians must ensure that the children are neither put at risk nor injured, and that they do not endanger or inconvenience other bathers or cause damage to property. Parents are liable for any damage caused by their children.

9. Compensation must be paid in the event of damage to or soiling of the buildings, furnishings or other facilities, or in the event of the loss of any items of swimming pool equipment.

10. Use of the fitness centre is at your own risk. Wearing sportswear, in particular trainers, is essential. Please bring your own towels. We accept no liability for injuries resulting from misuse.

11. No liability is accepted for the destruction, damage or loss of any items brought into the baths.

12. Guests must ensure that their locker is locked.

13. No liability is accepted for any damage to health resulting from the use of the thermal baths or sauna facilities.

14. When using the solariums, please observe the posted instructions and warnings.

15. Windows, ventilation systems and other technical installations must be operated exclusively by the swimming pool staff. Guests must refrain from tampering with any facilities at the swimming pool that are not intended for their direct use. Unauthorised operation may result in substantial liability claims.

16. No liability is accepted for any damage to health resulting from the use of the sauna facilities.

1. Visitors are required to maintain the highest standards of cleanliness throughout the premises.

2. Visitors must not enter the swimming facilities if they have a contagious illness.

3. Entry to the wet area of the baths is permitted only in standard swimwear. The sauna cabins and sauna pools must be used without clothing.

4. For hygiene reasons, you must shower before entering the pools. Please turn off the showers immediately after use.

5. You must not enter the barefoot/wet area wearing outdoor shoes. Foot disinfection stations should be used both when entering and when leaving the swimming pool.

6. All guests must comply with the hygiene and sauna regulations. Any soiling of the bathing facilities or the water is prohibited.

7. Food and drink may only be consumed in the catering area. Drinks from the pool bar may only be consumed in the designated areas.

8. Appropriate outer clothing (at least a suitable T-shirt or bathrobe) must be worn when entering the catering area.

1. Swimwear must not be rinsed out in a swimming pool or wrung out in the changing rooms.

2. The use of soap is only permitted in the wash-down showers; it is prohibited in the pools.

1. To keep the bathing water clean, please use cosmetics sparingly.

2. Animals are not permitted in the bathing area.

3. Shaving, dyeing hair and cutting nails are prohibited throughout the sauna and bathing area.

1. Rubbish (bottles, glass, tins, paper, etc.) must be placed in the designated bins.

1. Visitors are obliged to comply fully with the instructions given by the relevant staff at the swimming pool. This applies even if a visitor considers that the instruction given to them is unjustified.

2. Accidents, thefts and complaints must be reported immediately to the relevant staff or the management.

3. Every guest is obliged to provide the necessary first aid or other assistance.

4. It is forbidden to bring fragile items into the bathing area.

5. For infusions, only sauna essences approved by the management may be used in appropriate quantities.

6. In the event of black ice, only cleared paths may be used.

1. Prices and opening hours are as displayed. The swimming pool and sauna close half an hour earlier than the times shown.

2. The management reserves the right to restrict the use of the swimming pool or parts thereof. This does not entitle the guest to a reduction in price.

3. Entry and exit must take place exclusively via the main entrance.

4. Visitors must not climb over or scale the perimeter fencing of the swimming pool grounds. Use of the facilities is only permitted with a valid pass or valid electronic ticket.

5. If the officially permitted number of visitors is exceeded, the management may refuse entry to further visitors.

6) Tickets are sold subject to availability only.

1. Each ticket is personalised, i.e. admission is granted to one person only. Upon leaving the spa, the admission ticket immediately loses its validity (with the exception of multi-visit passes)

2. If you are eligible for more than one concessionary rate, only one may be claimed.

3. There is no right of return for unused admission tickets.

4. If you leave the spa whilst holding a time-based ticket and the maximum permitted number of visitors has been exceeded, we cannot guarantee that you will be admitted at a later time.

5. Lockers must be emptied upon leaving the premises. In the event of non-compliance, the locker will be opened by the pool staff and its contents removed.

6. For 3-hour tickets and pay-as-you-go tickets, the time spent in the changing rooms is included in the usage time. If this time is exceeded, the guest must pay the additional charge.

7. Sponsorship and complimentary tickets are only valid until the specified date and cannot be extended.

8. We reserve the right to make changes to prices and the programme, and to correct any errors or misprints.

9. The sale or giving away of vouchers on the thermal spa grounds is prohibited. Any misuse will be penalised.

10. Admission tickets must be kept safe for the entire duration of your visit to the swimming pool. Lost tickets will not be replaced. Visitors must leave the swimming pool or purchase a new ticket. Replacement must be provided for lost keys and access cards.

11. You must keep the receipt for the access card. If you are unable to produce this receipt should the access card be lost, a fee of €360 will be payable (€350 for the maximum value of purchases and €10 for the access card)

12. Change must be counted immediately at the till; any objections raised at a later date will not be considered.

13. Entry is prohibited to anyone who

    • are under the influence of alcohol or
    • are under the influence of drugs
    • have infectious diseases, open wounds or similar conditions
    • have medical conditions that endanger the safety of the patient themselves or other bathers, or that disrupt bathing operations
    • fail to observe the principles of hygiene and cleanliness
    • are not permitted to use the thermal baths or sauna facilities on medical advice.

These individuals may be barred from entering the swimming pool, either temporarily or permanently. In the event of expulsion from the swimming pool, the admission fee will not be refunded.

1. Persons shall be excluded from remaining in the swimming pool facilities – without entitlement to a refund of the admission fee – if they
   • persistently breach the provisions of the swimming pool regulations despite being warned
   • disobey the instructions of the pool staff
   • use the facilities for purposes other than those for which they are intended.
2. The closing time will be announced over the PA system and displayed on a notice. Bathing guests undertake not to exceed the opening hours.

1. Bathers must refrain from any behaviour that contravenes public decency or is contrary to the maintenance of safety, peace and order.

2. Visitors are obliged to comply fully with the instructions given by the swimming pool’s authorised staff. This applies even if a visitor considers that the instruction given to them is unjustified.

3. Any requests, suggestions or complaints should be addressed to the pool and sauna attendants, as well as the staff at the spa reception.

4. Jumping, pushing or throwing other people into the pool is prohibited.

5. Jeder Besucher erhält einen persönlichen Liegestuhl. Die Benützung oder Reservierung von weiteren Liegestühlen ist nicht gestattet. Ein Wechsel des Liegestuhls ist je nach Verfügbarkeit nur an den Rezeptionen möglich.

6. Children are only permitted in the designated areas once they have reached the age of 13. Young children must wear swimwear.

7. Lost swimwear will be kept for 6 months and then donated to charity; valuables can be collected from the local council office after 6 months.

8. Any lost property should be handed in at the spa reception.

9. All spa guests are required to show consideration for other guests. You must therefore refrain from any behaviour that disturbs or even endangers other bathers. Shouting, loud singing or whistling, as well as any form of mischief and any behaviour that disturbs or endangers other bathers, is prohibited throughout the entire spa area.

10. When groups use the facilities, their leader is responsible for ensuring that the swimming regulations are observed.

11. Ball games are not permitted in the indoor area, with the exception of the children’s pool.

12. Photographing or filming bathers is prohibited without their express consent.

13. The use of mobile phones, smartphones, tablets or similar devices is only permitted at a low volume or via headphones. In the relaxation rooms, making phone calls and using smartphones, tablets or similar devices with sound is strictly prohibited.

14. The use of air mattresses and swimming fins in the water is prohibited. Swimming goggles must be secured to prevent them from falling off whilst in the pools.

15. It is not permitted to bring in your own food and/or drinks for consumption whilst on the premises.

16. Bathers and visitors to the baths are not permitted to enter the staff areas.

17. Towels and bathrobes hired from the baths for a fee must be returned before leaving the premises. Guests are not permitted to take any towels provided by the baths with them.

18. The showers must be turned off after use.

19. Any wastage of water must be avoided.

20. The management is authorised to set and revoke discounts on admission prices for limited-time special offers.

21. Existing facilities, such as table tennis equipment, may be used subject to a deposit, whilst stocks last. Compensation must be paid for any loss or damage.

22. Any form of commercial activity, announcements or advertising within the spa area requires the management’s approval.

1. The sauna rules form part of the bathing regulations and are therefore binding on all users.

2. The sauna is generally open to both men and women (with the exception of the AVITA Lady’s Spa).

3. The sauna may only be used by people who are medically fit to do so (if in doubt, it is advisable to consult your GP).

4. Purchasing a sauna entry pass also grants access to the swimming pool. If you enter the sauna via the turnstile without having first purchased a pass, the sauna surcharge will be automatically added to your bill.

5. For infusions, only sauna essences approved by the management may be used in appropriate quantities.

6. Pouring spirits, strongly scented essences or flammable infusion concentrates onto the stoves is strictly prohibited and may result in a sauna fire.

7. The infusion times are determined individually by the management. We reserve the right to make changes to the programme and times.

8. All bathers are required to wash themselves thoroughly before entering the sauna.

9. The use of mobile phones, smartphones, tablets or similar devices is only permitted at a low volume or via headphones. In the relaxation rooms, making phone calls and using smartphones, tablets or similar devices with sound is strictly prohibited.

10. You may only use the sauna cabins and pools whilst unclothed.

11. We recommend that you follow the sauna guidelines displayed in the sauna area.

12. You may only use the sauna cubicles if you have a towel large enough to ensure, in particular, that no sweat comes into contact with the wood.

13. Please shower before using the plunge pool.

14. When using the hot saunas, please be aware that high temperatures are characteristic of this area. Appropriate caution is advised. Please do not tamper with any of the facilities in the sauna area.

15. Sauna users must behave in such a way as not to disturb other visitors.

16. The instructions of the sauna staff must be followed.

17. Every visitor is allocated a personal sun lounger. The use or reservation of additional sun loungers is not permitted. Depending on availability, sun loungers may only be changed at the reception desks.

18. Smoking is only permitted in the designated outdoor areas.

19. Children are permitted to use the sauna area from the age of 13.

20. We ask bathers to help ensure that this spa remains a place of rest and relaxation for all visitors by adhering to the bathing and sauna regulations.